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Astraues Privacy Policy

About Us

We are Astraeus Watches Limited. We are a company registered under in England and Wales under company number 09599709. The company’s registered office is at Silverstream House, 45 Fitzroy Street, London, W1T 6EB .

In this document, “we”, “our”, or “us” refers to Astraeus Watches Limited. We own and operate the website www.astraeuscollections.com. This privacy policy relates to those who either visit or use our services offered under the said website.

Introduction

This is to inform you that when you visit our website, astraeuswatches.com, we collect personal information about you and how we process, store, transfer and use that information. We take the protection of your privacy and confidentiality very seriously. It is important that you are aware that what personal information that we do collect or is provided to us by you will not be used for any purpose unintended and that it will not accidentally fall into the hands of a third party.

The personal information or data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. The law requires us to inform you about your rights and our obligations to you in regards to the processing and control of your personal information.

Reason for collecting your personal information

Your personal information which we collect or you provide when visiting our website is for three reasons;

Firstly, if you place an order for goods or service from us from our website then we use your personal information to process your order and deliver those goods to you.

Secondly, personal information that you may provide to us by simply visiting our website which we collect through the use of cookies (which we will explain later), which we use to analyse in order for us to improve the products and services we provide to you.

Thirdly, personal information that we have collected or been provided by you that allows us to target goods and services that are tailored made for you.

What information we collect

The personal information that we collect whether provided to us by you or by visiting our website generally includes but not limited to includes

Name

Address

Date of Birth

Your Star Sign

Gender

Email address

Telephone Number

Job Title

Profession

Purchases and Orders made by you

Payment Information

Information about your preferences and interests

IP address

Web browser type and version

Operating system

A list of URLs starting with a referring site, your activity on our site and the site you exit to.

We will always be transparent and tell you on what personal information we have collected, the means we have used to collect it and how it will be used. We will ensure that we use market leading technology and software to keep the information we have collected secure and in the event we have to share your personal information with a third party service provider to ensure that they have appropriate security measures.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

How we collect your personal information

There are basically two methods we use to collect your personal information.

The first, is when you have a contractual relationship with us. This is information you provide to us when you visit our website and set up an account to buy one of our products or service from us. We use the information you provide to complete your order and further share you information with third party service providers such as the courier company we use to send the goods to you.

The second, is when you visit or browser our website. Whenever you visit our website information gets recorded automatically by the IT systems used to operate that website. This is in the form of cookies. Cookies are small pieces of information that a website sends to your electronic devise hardware while you are viewing a website. It is designed to give you a better shopping experience by logging data relating to the pages you have viewed and activities you have carried out during the time you have visited our website. This information that is collected gives us an insight on how you have used our website and helps gather feedback to help us to continually improve our website. It further assists us to use this data we have collected to market our products more efficiently and effectively.

How we use this information

The personal information that we have collected is used and shared in two ways;

The first is to help us complete your order and comply with the law. This includes sharing your personal information with our courier providers and with the payment service providers

The second is:

  • To process your orders and manage your account
  • To manage any account you have with us
  • Keep records for the proper administration of our business
  • To improve our product range, offers and associated products we offer you and to help identify new products and services in the future
  • Ensure that the content of our website is presented in the most effective manner for you and your device
  • To present you with personalised promotions on our website, through social media channels such as Facebook, Twitter and Instagram and by placing banner advertisements on third party websites
  • To personalise the promotions and offers you receive from us
  • To allow you to post links to our products on social media
  • To carry out research and analysis to better understand your views on our products and services
  • To understand the effectiveness of advertising we serve to you and others and deliver relevant advertising to you
  • To verify you identity and help prevent fraud
  • To comply with the applicable law
  • To insure against or obtaining professional advice that is required to manage business risk
  • For legitimate reasons in the interest of our company in conducting and managing our business to enable us to give you the best products and services and the best and most secure experience

When we share your information

The personal information that has been provided and collected, we will share with our third party service providers:

  • To process and complete your order as necessary for the performance of our contractual obligation to you
  • To process and complete your order with our payment service gateway partners
  • For the performance of any advertising activities we have with our marketing and social media partners
  • Who provide analytic and search engine optimisation in order to improve our website and the service we provide
  • Where we are under a duty to disclose or share in order to comply with any legal obligation
  • To carry out identification checks to prevent fraud or other criminal activity
  • To co-operate with Regulators and Law enforcement agencies in every country we operate
  • To insure against and manage business risk
  • In the event we decide to either sell, purchase, merge or reorganise our business
  • It is important that you should be aware that we do not store or retain any of your financial information. All online purchases the payments are taken by our third party payment gateway service partners. They only provide details to identify you, your order and the status of the payment made.

How long do we keep your information

We will not keep your personal information for any longer than is necessary in light of the reason for which it was first collected namely to provide the service you have requested and to comply with any other obligation under the law.

In the event you do not wish to receive marketing information then you do have the option to opt out.

Access to your personal Information

If you wish to know what personal information we hold about you, you can request a copy by writing into us. We want to be sure that your personal information is correct and accurate and up to date. You may wish us to either correct the information we hold about you or ask for it to be removed. With either request we will ask for two forms of identification so that we are sure that we are dealing with the correct person. If we are not satisfied with the identification provided we will ask you to provide further information.

We will normally process your request within one month but that may take longer if the request is particularly complex.

However your request to remove your personal information does not give you an absolute right. We can refuse your request for justifiable reasons such as to comply with the law including the period demanded by tax authorities from the various jurisdictions we operates from or we are involved in any type of litigation, as examples.

You can contact us either by email at [email protected] or by writing to us at Astraeus Watches limited, Silverstream House, 45 Fitzroy Street, London, W1T 6EB.

Your right to object to marketing

If you object to us not to use personal information for marketing purpose then you simply need to let us know. We put a lot of effort into personalising your experience with us to ensure that the promotions we send you are interesting, relevant and timely. We do this by looking at your previous history of products purchased, product preferences, reviews and favourites in order to build a profile of what you like or would wish to buy. This is known as ‘profiling’.

If you don’t want us to carry out any profiling then simply let us know.

Specific use of personal information

Our website gives you an option to post information where that information can be read, copied, downloaded or use by other parties. This can be if the form of blogging or posting a message on our forum, tagging an image which may have your personal details attached to it or clicking an icon next to another visitors message to convey your agreement, disagreement or thanks.

In posting your personal information, it is up to you to satisfy yourself about the level of every person who might see or use it.

We do not specifically use this information except to allow it to be displayed or shared.

We will store it and reserve the right to use it in the future in any way we decide. We will under these circumstances assume your consent to this unless you notify us otherwise.

Once your information as entered the public domain we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Your right to object to marketing

If you object to us not to use personal information for marketing purpose then you simply need to let us know. We put a lot of effort into personalising your experience with us to ensure that the promotions we send you are interesting, relevant and timely. We do this by looking at your previous history of products purchased, product preferences, reviews and favourites in order to build a profile of what you like or would wish to buy. This is known as ‘profiling’.

If you don’t want us to carry out any profiling then simply let us know.

If you live outside the UK

If you live outside the UK and you use our services or provide us with your personal information you expressly consent to the processing of your personal information by us on your behalf. However you do have the right to notify us if you object us not to process your personal information.

When you make a request to purchase goods from us we may need to transfer your personal information between countries in order to process your order. In the ordinary course of business, we may transfer your personal information from your country of residence to ourselves and to third parties whether based in the UK or elsewhere.

By dealing with us you are giving your consent to this overseas use, transfer and disclosure of your personal information outside your country of residence for our ordinary business purpose.

This may occur because our information technology storage facilities and servers are located outside your country of residence and could include storage of your personal information on servers in the UK.

We will ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal information in any way not set out in this document. We will also make sure we adequately protect the confidentiality and privacy of your personal information.

Cookies

Cookies are small text files that are placed on the hard drive of the electronic devise you are using when you are browsing our website. Cookies will not harm your electronic devise. The cookies are placed by software that operates on our servers and by software operated by third parties who services we use. Cookies are used to keep track of what you have in your basket and to remember you when you return to our site. The information cookies collect helps you to have a better experience when you visit our website and also helps us with providing statistics about how you used the website so that it can be improved.

When you first visit our website we will ask you if you want us to use cookies. You will be given an option. If you choose not to use our cookies then you can make them unable and have access to our website for browsing and research purposes. If however you wish to have a more interactive use of the website such as make a purchase of our goods or services then you will need to enable cookies.

How we use cookies is to

  • Track what purchases or goods that you find of interest
  • Track what services interest you
  • Record you online purchases and your browser activity
  • Record any specific messages on our website
  • Record your geographical location
  • Record what currency you prefer using
  • Record your internet provider and your IP address
  • Record information what type of electronic device you are using to browse our website
The information is collated and used by us to make the website easy to use, navigate and see what interest are users the most so that you get a better experience when you re visit our website

We also use the information collated for marketing and advertising purposes. These cookies are used to deliver adverts that are more relevant to your personal interest. These cookies are placed by advertising networks with our permission. They remember that you have visited our website and the information is shared with other organisations such as advertisers.

In essences we use a number of types of cookies we use. There are cookies that enable you to use the functionality of the website. There are cookies that provide us with analytical data to help us improve the performance of our website and personal cookies that remember your previous visits to give you a more personal service.

If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received. This way you decide each time to accept cookies or not.

Some cookies may be stored for a defined period of time others last indefinitely.

In general cookies are there to give you an overall better performance and functionality of our website and provide analytic data so that we may continue to improve our website and service.

Age Limit On of Our Website

We do not sell any of our products or provide services for purchase by children nor do we market to children.

If you are 16 or under you can visit our website with the consent from a parent or guardian but not make any purchases.

Those of under the age that visit and browse our website will inevitably will inevitably visit other parts of the website and will be subject to whatever on site marketing they find, wherever and whenever they visit.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we operate from. However if you think it does not comply with the law of the jurisdiction we are operating from then we would like to hear from you so that we may update and amend our privacy policy accordingly.

Review of this privacy policy

We may from time to time update this privacy policy. We keep our privacy policy under review and we will place any updates on this web page.

How to contact us

You can contact us on any question you have regarding our privacy policy or any other information we hold on you on

  • Email
  • Telephone
  • Post

Right to complain

If you are in any way dissatisfied about how we have processed your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/


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